Frequently Asked Questions

Do I Need To Be An Expatriate To Be Eligible For Cover ?

You should have the clear legal status of an expatriate in order to be eligible for cover.
Swiss residents you are eligible if you are not obligated to subscribe to the mandatory basic insurance (LAMAL), including
employees of United Nations and all international organizations, NGOs, Diplomats, International Students etc.
In case of doubt on your status, please do contact us in order to verify.

I Am 66 Years Old (Or More), Can I Enroll And Be Eligible For Cover ?

Unfortunately no,
acceptable age for enrolment is up to maximum age of 65.
Nonetheless, exceptions may apply under conditions of reserves and/or exclusions as well as personalized pricing offer.

I Am Already An Insured Member, Will I Be Eligible For Renewal Cover After The Age Of 66 (Or More) ?

Absolutely !
Once you are an insured member, you will benefit from our lifetime renewal guarantee.

I Have A Medical Case And/Or Pre-Existing Condition, Am I Eligible For Cover ?

Under the condition it has been declared at the time of the enrolment and accepted by Swiss Global Insurance.
You will then be covered up to the pre-existing condition limited refund as stated in the plans details and general conditions.
In case of doubt on your status, please do contact us in order to verify.

Do You Need Original Bills To Process Claims ?

No !
Clear scans sent by email will do (except for Switzerland where originals are required).

How Long Does It Take To Process Claims ?

– General claim inquiries: within 3 working days of the date of e-mail receipt.
– Fully documented claims submission: within 4 weeks.

Where Do I Need To Send My Bills To Have My Claims Processed ?

Send your claims to:
Tel : +41 22 819 18 67 – Fax : +41 22 819 19 00
IMPORTANT: Please keep a copy of all original documents you send.

What number should I call in case of Hospitalization ?

– Hospitalisation +41 22 310 38 94

What number should I call in case of Emergency Evacuation ?

– Emergency Medical Evacuation +41 22 310 37 88


Questions & Answers grouped by categories

Can you quote a Price for me?

Our website shows correct pricing. You can Click here to calculate your premium online.

Can you suggest a Plan ?

Because each plan has its own benefits, Click here for quick overview guidance.

Can you send me brochures ?

Click here to view and download all our brochures, application & claim forms …

Can I compare Plan Prices?

Click here to view all our plans in a table format, for a side by side price comparision.

Can I compare Plan Benefits?

Click here to download a brochure of any zone to view all our plans in a table format, side by side benefits comparison.

Can I be your agent/brocker

Contact us to find out how you can benefit from our years of experience.





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