How to be reimbursed ?

Easy and straight forward claim treatment.

Please send your claim form within maximum 90 days from the date of treatment to the Swiss Global Insurance Claims Service Center.

The claim form must be completed and sent by email to SGI International Services at
claims@swissglobalinsurance.com along with scanned invoices and payment receipts as well as other relevant documents justifying your request. Each document must state the name of the patient, date of cares, a full description of cares, the amount of medical expenses for each category of cares, the name, the address and the telephone numbers of the physician, of the medical facility.

Receipts must have all these information to be accepted.

We suggest that you keep the originals as our claim department may request the originals at any time.

Please follow the instructions on the form.
(Except invoices established in Switzerland, please send us the original documents, take the
precaution of making photocopies of all documents before sending originals).

For outpatient medical expenses (office visits, prescription drugs, laboratory tests, X-rays as well as dental and vision care), please settle the bills first before sending your claim form to SGI for reimbursement.

For vision care, prescription drugs or laboratory exams, the corresponding prescription must be included with the bills.

If you or your dependents are covered by a Social Security system or another healthcare plan, you must first obtain the reimbursement from this primary insurance before sending your claim to the Swiss Global Insurance Claims Service Center. In this case, please enclose with each claim a copy of all medical and dental bills relating to the claim, as well as the original statement of the prior reimbursement. Swiss Global Insurance may ask you additional information that may be necessary to solve your benefit claim.


Please accumulate your small medical and dental bills until you have enough to justify a significant reimbursement.

Send your claim to:

Swiss Global Insurance
c/o Swiss Health International
Claims Service Center
Rue du Rhône 14
CH – 1204 Geneva – Switzerland
Tel : +41 22 819 18 67 – Fax : +41 22 819 19 00
E-mail : claims@swissglobalinsurance.com

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